Sunday, 14 October 2018

Customer care interaction for credit card refund

I have been keeping tab on each and every transaction on my credit card for past one year and have been paying the transactions amount before the due date. However, in one of the statement period I had to pay huge transaction amount and I planned to pay in two installment before the due date and paid the same as per the plan. So, the next statement for my credit card has ran and I was shell shocked to see that debit interest have been charged in the card and I was so furious that I wanted to close my credit card at the earliest. Since I was in office I didn’t have enough space to call customer care and raise escalation against it. So, I waited patiently for the weekend and called the customer care to enquire about the transaction’s charges levied and either to refund the amount or cancel the card immediately. The customer care representative initially interacted with different tone and once I conveyed that either I am closing off the card because of this unwanted transaction charges levied, now the tone changed altogether and I was confirmed that the amount would be refunded and in addition to it I also wanted to check about the annual fee and to my surprise I was conveyed that it would also be refunded. Continue reading about another credit card at “G R Team sites” listed right side section.

Thursday, 4 October 2018

New Opportunity with new team

For more than 2 months I have been working only with that same difficult SME, who had too much of ego issues and was too rude in communications with other teams. Now finally that certain section of opportunities failed to come to my team and after being free for 2 to 3 days, my manager wants to assign new work to me. There was an opportunity from one of the complicated accounts and I was looped in to support the opportunity with the new team, with whom I had never worked earlier. At first glance, I thought the opportunity was cake walk for me, as I had some standard content and information with me and I could share the same with the delivery POC, who can customize or provide inputs to me for customization. Initial days went smooth as the standard information were enough for the discussion and I was hoping to get some support from the delivery expert in upcoming days for the completion. However, to my surprise the exact opposite thing happened in this opportunity and I was completely pissed off. Continue reading at “G R Team sites” listed in the right section of this site.