Sunday, 14 October 2018

Customer care interaction for credit card refund

I have been keeping tab on each and every transaction on my credit card for past one year and have been paying the transactions amount before the due date. However, in one of the statement period I had to pay huge transaction amount and I planned to pay in two installment before the due date and paid the same as per the plan. So, the next statement for my credit card has ran and I was shell shocked to see that debit interest have been charged in the card and I was so furious that I wanted to close my credit card at the earliest. Since I was in office I didn’t have enough space to call customer care and raise escalation against it. So, I waited patiently for the weekend and called the customer care to enquire about the transaction’s charges levied and either to refund the amount or cancel the card immediately. The customer care representative initially interacted with different tone and once I conveyed that either I am closing off the card because of this unwanted transaction charges levied, now the tone changed altogether and I was confirmed that the amount would be refunded and in addition to it I also wanted to check about the annual fee and to my surprise I was conveyed that it would also be refunded. Continue reading about another credit card at “G R Team sites” listed right side section.

No comments:

Post a Comment