Wednesday, 12 February 2020

Plan ruined with new service request


For the past week, I did not have much work to do in my previous service request and all I had to do was kill time with the same deck with minor updates every day. I thought it would continue for one more week as the scheduled time for closure of the service request was by next week, but the exact opposite thing happened through my manager. He looped me into one more new service request with a lot of work to be completed in the next few days and for the same request, I was supposed to assist existing teammates with my expertise from previous such requests. Only while being looped into calls, I understood that there was a lot of work to be completed and I had to utilize my entire bandwidth for the next few days. All my hope of spending leisure time with the previous service request with no work plan went in vain and for the next few days, I must spend a lot of time on the newly assigned service request. To start, I had to go through a lot of existing repositories and previously completed service requests to understand how client requirements addressed. Furthermore, I also had to read the complete documents list shared by the client in a few hours to start working on the service request and put in my expertise to complete it. To know further about the opportunity, please feel free to check out “G R Team Sites”

Sunday, 5 January 2020

Started working on the service request

I was roped in to support the service request at the very last minute by my manager and he doesn’t have any clue about the amount of work nor its bandwidth. I had to figure out my bandwidth and make some room to support this service request based on priority basis. Since, the service request was assigned on Friday and has 2 more weeks left to complete the assigned work. So, I had put aside this last minute service request for the day and started to create baseline slides for the other tasks assigned to me. Towards close of the day, I got a call from the delivery person, who was supposed to support and work alongside me to close out this service request, he was requesting me whether I can send out version before EOD for review. I was astonished by this remark, as it was about to be close of the day and we have time till next week to frame outline for the request. I conveyed politely that, it is too early to come up with a version and it would be redundant work for me to work on too many iterations. He was hesitant to acknowledge the fact and I declined to send a version by tonight. Outcome of this conversation got me into hell and to know more, continue reading posts at “G R Team Sites”